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Available Positions

 

 

Bilingual Contact Center Counselor

Bilingual Group Facilitator

Staff Attorney

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Employment Opportunities

We are excited that you are considering the House of Ruth Maryland (HRM) for your career plans. Please take a moment to review the job opportunities that are available. All of our positions are posted here as they are made available. To be considered for a position with HRM, you must meet the qualifications outlined for the position, pass a criminal background check, and be able to understand and be sensitive to intimate partner violence and how it impacts victims. You may email or submit your cover letter and resume to:

House of Ruth Maryland
2201 Argonne Drive
Baltimore, MD 21218
Attn: Human Resources
jobs@hruthmd.org
Fax: (410) 889-2130

Your resume will be reviewed by the hiring manager and you may be contacted to schedule an interview.

In some cases, you may not hear from us right away, which may indicate that we do not have a position that would match your skills. However, we will keep your resume on file for six months should something become available.

If you do not get the job you applied for please continue to visit our website as new positions are posted frequently.

AA/EOE

Please, no phone calls

 


Bilingual Contact Center Counselor – Part-Time with Benefits

Must be Fluent in Spanish and English

The Contact Center Counselor is a position that provides the first (and often only) contact that many victims and others have with the House of Ruth Maryland over the phone. The Counselor offers customer service, information and referral, crisis intervention counseling, and technical assistance in response to telephone inquiries. The Contact Center Counselor has two primary responsibilities: to provide Line One coverage and back up coverage to the 24/7 crisis hotline, and to make outreach and follow up calls to former program participants. As such, the Counselor is a creative, energetic problem solver who exercises initiative, empathy, compassion, listening, and patience in providing crisis intervention to callers.

* Shares responsibility with other Contact Center Counselors for live response to calls during designated shifts. The schedule for this position is: 8am – 2pm or 2pm – 8pm Monday through Thursday and working every other Friday and Saturday.

* Provides crisis intervention, empathy and immediate safety planning to victims at risk of serious injury from domestic violence.

* Using follow up protocols, makes outreach calls to victims to survey their experience with HRM, and as needed, offer additional safety planning, domestic violence education, linkages to HRM programs and services, and information about other appropriate community resources.

* Provides timely and accurate data entry related to each call.

Experience/Requirements

* Associates degree in human services field.

* Two years’ experience answering hotline or working in customer service.

* Oral fluency in English and Spanish required.

* Demonstrated ability to work quickly and calmly in a crisis.

* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals. Particular emphasis on communication over the telephone.

* Knowledge or ability to learn database management systems

* Must pass Criminal Background Check


Bilingual Group Facilitator – Part-Time

MUST BE FLUENT IN SPANISH AND ENGLISH

The Group Facilitator co-facilitates psycho-educational groups for men referred to the agency’s abuse intervention program. The Facilitator ensures that group work is aligned with the program philosophy and that program participants receive the program’s full curriculum. The Group Facilitator works with the Adelante Familia Coordinator to ensure the goals, objectives, and work effort of the program are consistent with the mission of House of Ruth Maryland and advance the agency and program’s strategic goals and objectives.

* Facilitates group sessions and provides back up coverage as required in accordance with the program’s curriculum and design.

* Communicates with Parole & Probation supervision agents regarding participant progress and status.

* Maintains electronic and paper file documentation for groups and participants in keeping with program standards.

* Addresses issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in the program.

* Collects, handles, and documents fees in accordance with program policy.

* Actively participates in staff meetings and case review sessions.

* Involved in program development activities, including group curriculum design, procedure development and implementation and creation of new program initiatives.

Experience/Requirements:

* Bachelor’s degree in human service field.

* Minimum 1 year experience facilitating groups.

* Good written and verbal communication skills in both English and Spanish.

* Client assessment, group work and conflict management skills required.

* Computer literate (MS Word, internet, e-mail).

* Ability to understand intimate partner violence and how it affects the client population.

* Ability to work with people from diverse backgrounds.

* Ability to pass a criminal background check.

* Must be violence free in own life with no charges of violence within a minimum of three years. If applicant has ever been identified as a perpetrator of intimate partner violence the applicant must have successfully completed a certified abuser intervention program.


Staff Attorney – Full–Time, Prince Georges’ County

The Staff Attorney - POARP advises and represents victims of domestic violence in protective and peace order proceedings, and in related matters such as contempt, modification, extension and shielding proceedings. The Staff Attorney delivers client-focused legal services by working with clients to determine their objectives and develop realistic strategies for achieving those objectives, through assessment and awareness of clients’ particular social and cultural needs, by developing safety plans specific to clients’ particular circumstances, and by seeking and processing clients’ feedback. This position carries a full caseload of protective/peace order cases, supports the Clinic’s fundraising efforts, and participates in the Clinic’s advocacy efforts (appellate work, legislation, training, etc.). The Staff Attorney participates in the identification of systemic obstacles for victims of domestic violence, and assists in formulating a plan and strategies for the removal of these obstacles, including innovative legal strategies, community education, and appellate or legislative advocacy. The Staff Attorney provides referrals to social services, housing and shelter assistance, mental health care services, and other crisis intervention services.

Experience/Requirements

* Licensed to practice law in the State of Maryland.

* Ability to learn and litigate civil protective orders and domestic law.

* Knowledge of criminal law helpful.

* Must be able to advocate on behalf of victims of domestic violence.

* Ability to develop and maintain good working relationships with individuals of diverse backgrounds, including clients, House of Ruth staff, and members of the community.

* Demonstrated commitment to the provision of legal services.

* Ability to work in a fast-paced environment and handle multiple tasks at one time.

* Computer literate (MS Word, internet, email).

* Ability to travel among HRM offices and courthouse offices.

* Ability and willingness to implement management decisions which s/he has not participated in making.

* Excellent written and oral skills.

* Interest in litigating divorce/custody cases, as well as appellate cases, desired.

* Ability to pass a criminal background check.



The House of Ruth Maryland is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

 

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