We are excited that you are considering the House of Ruth Maryland (HRM) for your career plans. Please take a moment to review the job opportunities that are available. All of our positions are posted here as they are made available. To be considered for a position with HRM, you must meet the qualifications outlined for the position, pass a criminal background check, and be able to understand and be sensitive to intimate partner violence and how it impacts victims. You may email or submit your cover letter and resume to:
House of Ruth Maryland
2201 Argonne Drive
Baltimore, MD 21218
Attn: Human Resources
Fax: (410) 889-2130
Your resume will be reviewed by the hiring manager and you may be contacted to schedule an interview.
In some cases, you may not hear from us right away, which may indicate that we do not have a position that would match your skills. However, we will keep your resume on file for six months should something become available.
If you do not get the job you applied for please continue to visit our website as new positions are posted frequently.
Please, no phone calls
Bilingual Contact Center Counselor – Part-Time with Benefits, Must be Fluent in Spanish and English
The Contact Center Counselor is a position that provides the first (and often only) contact that many victims and others have with the House of Ruth Maryland over the phone. The Counselor offers customer service, information and referral, crisis intervention counseling, and technical assistance in response to telephone inquiries. The Contact Center Counselor has two primary responsibilities: to provide Line One coverage and back up coverage to the 24/7 crisis hotline, and to make outreach and follow up calls to former program participants. As such, the Counselor is a creative, energetic problem solver who exercises initiative, empathy, compassion, listening, and patience in providing crisis intervention to callers.
* Shares responsibility with other Contact Center Counselors for live response to calls during designated shifts. The schedule for this position is: 8am – 2pm or 2pm – 8pm Monday through Thursday and working every other Friday and Saturday.
* Provides crisis intervention, empathy and immediate safety planning to victims at risk of serious injury from domestic violence.
* Using follow up protocols, makes outreach calls to victims to survey their experience with HRM, and as needed, offer additional safety planning, domestic violence education, linkages to HRM programs and services, and information about other appropriate community resources.
* Provides timely and accurate data entry related to each call.
* Associates degree in human services field.
* Two years’ experience answering hotline or working in customer service.
* Oral fluency in English and Spanish required.
* Demonstrated ability to work quickly and calmly in a crisis.
* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals. Particular emphasis on communication over the telephone.
* Knowledge or ability to learn database management systems
* Must pass Criminal Background Check
Child & Family Therapist – Full Time, Baltimore
The Child & Family Therapist is responsible for providing direct therapeutic services to child witnesses of intimate partner violence and their families on an ongoing basis as well as in crises. This includes supervision of interns. The Child & Family Therapist participates in a team approach among staff to address the trauma, mental health and other clinical issues clients may present.
In collaboration with the Lead Therapist, the Child & Family Therapist ensures that the goals, objectives, and work effort of the staff at these sites are consistent with the mission of House of Ruth Maryland and advances the agency and program’s strategic goals and objectives. This position is responsible for maintaining program integrity within the agency and in the community.
* Provides one-on-one counseling for child witnesses of intimate partner violence and their families in crisis and on an ongoing basis.
* Provides comprehensive bio-psycho-social assessments for child witnesses of intimate partner violence.
* Provides individual parenting education, to include the effects of intimate partner violence on children.
* Provides administrative and reflective supervision to interns working with adults, children and families. Including establishing performance expectations, performance evaluation, establishing priorities, accountability monitoring, performance improvement interventions, and conducting regular individual supervision meetings.
* Participates in Clinical Services staff meetings and case review.
* Participates in individual case review and clinical supervision with the department’s Clinical Supervisor.
* Take responsibility for assuring service is client-focused, culturally competent and sensitive, strength based, and built on a foundation of sound clinical theory and trauma informed best practices.
* Ensures the collection and integrity of client/service data.
* Suggests opportunities to use interns and volunteers, trains, supervises, and provides support.
* Represents HRM through professional presentations for educational and marketing purposes.
* Establishes service linkage agreements to increase the number of clients served, and provide more comprehensive services to clients.
* Makes recommendations to Lead Therapist for service adaptation based on best practices established by research in the field.
* Licensed, Masters level Social Worker, Professional Counselor or Psychologist.
* Four (4) years related experience.
* Good written and verbal communication skills.
* Knowledgeable about child development and family systems, diagnosis, and evidence based therapeutic interventions for children who have experienced trauma.
* Knowledgeable about the dynamics of intimate partner violence.
* Demonstrates competence with computer systems including MS Word, Outlook and agency-wide databases.
* Demonstrated ability to work with people from diverse backgrounds and collaboratively with peers and community partners.
* Ability to pass a criminal background check.
Clinical Supervisor – Part-Time, Baltimore City and PG County
The Clinical Supervisor will work closely with the Clinical Services Manager to achieve strategic goals and foster an environment that values, supports, and builds the expertise of our staff. The Clinical Supervisor is responsible for clinical supervision, support and clinical guidance to the Clinical Services staff in the Baltimore City and Prince George’s County offices. The candidate must be able to split hours between two work locations.
In collaboration with the Clinical Services Manager, the Clinical Supervisor ensures that the goals, objectives, and work effort of the staff at these sites are consistent with the mission of the House of Ruth Maryland and advances the agency and program’s strategic goals and objectives.
* Take lead responsibility for assuring service is client-focused, culturally competent and sensitive, strength based, and built on a foundation of sound clinical theory and trauma informed best practices.
* Provide clinical/reflective supervision to staff and interns.
* Monitors and makes recommendations to the Clinical Services Manager about clinical, performance, and customer service deficiencies and improvement activities.
* Provides assistance and support to program interns.
* Attend Clinical Services staff meetings.
* Assists in assuring service is client-focused, culturally competent and sensitive, strength based, and built on a foundation of sound clinical theory and trauma informed best practices.
* Identifies training opportunities.
* Makes recommendations to Clinical Services Manager for service adaptation based on best practices established by research in the field.
* Must hold an LCSW-C license in Maryland.
* The ideal candidate will have a minimum of three years’ experience providing clinical supervision to licensed therapists and have experience providing therapeutic support services for vulnerable populations.
* Must have current knowledge on assessment of and therapeutic services for adults and children. The ideal candidate will have experience in crisis interventions, knowledge of trauma informed approaches and demonstrate skill in working with people from diverse races, cultures and socio-economic classifications.
* Must be able to work independently.
* Candidates should have a demonstrated record of increasing responsibility and staff development.
* Ability to pass a criminal background check.
Donor Database Analyst – Full-Time, Baltimore
The Donor Database Analyst is responsible for day-to-day operation, system integrity, and data entry quality assurance for the agency’s fundraising database, Raiser’s Edge. The incumbent is responsible for updating and maintaining donor files, timely and accurate data entry, generation and reconciliation of revenue reports, design and production of queries and reports for unique purposes, and list pulls. The Donor Database Analyst uses and customizes standard templates, generating correspondence to donors to acknowledge gifts and respond to inquiries. The Donors Database Analyst plays a key role in supporting donor prospecting and identification of new funding opportunities for major gifts and planned giving, by conducting research, analyzing data and producing reports. The Donor Database Analyst also provides general support for the Development Department, including special events logistics and staffing, community outreach and other duties as assigned.
o Maintain data processing systems to: receive, code, and correct donor data; eliminate and minimize duplication of records; import and export data, and archive and retrieve records.
o On a daily basis, generate batches reflecting donations received, ensuring the accuracy of information in the batch and cross checking this information with individual donor records to identify information that needs to be corrected or updated. Verify the accuracy of batches prior to submission for review by supervisor.
o Retrieve, analyze and synthesize information to create accurate and comprehensive reports and lists. Generate reports on private revenue raised, trends in giving, donor profiles.
o Run queries to generate lists for events, mailing appeals, newsletters and other types of donor contact activities.
o Conduct monthly/annual reconciliation procedures with the accounting department.
o Conduct research and analysis to identify strategies and targets for increases in private giving.
o Identify and share with appropriate Department colleagues information gleaned from donations that create opportunities for donor cultivation.
o Ensure adherence to the stewardship policies of the department with a special emphasis on donor acknowledgments within 72 hours of the receipt of the gift.
o Serve as primary point of contact for donors related to gifts and acknowledgements. Provide quality customer service from initiation to conclusion of constituent contact.
o Maintains up-to-date knowledge of HRM programs, activities, focus areas, strategic directions and financial situation.
o Assist with special events, such as Spring Luncheon, Crabaret, Man Up event, and Adopt A Family, on an as needed basis.
o Bachelor degree is highly preferred but will consider a combination of education and work experience in a non-profit organization.
o A minimum of 2 years of intermediate to advanced, hands-on experience in databases from performing data entry, creating ad hoc reports, templates, and query functions. Prior experience in Raiser’s Edge is preferred but will consider other fundraising database software experience.
o High proficiency in Word, Excel and Outlook (required).
o Ability to manage multiple projects quickly, simultaneously and with a high degree of accuracy and attention to detail.
o Strong organizational, analytical, and problem solving skills.
o Ability to use good judgment, set priorities, and adjust work habits to accommodate deadlines.
o Excellent persuasive writing and proofreading skills.
o Excellent verbal and written communication skills.
o Excellent interpersonal communication skills.
The salary range for this position begins in the $30s and is eligible for agency benefits.
Group Co-Facilitator - FULL TIME
Schedule: MON/TUES Noon to 10pm, WED/THU 10am -8pm.
The Group Co-Facilitator works with another Facilitator to conduct a minimum of 7 weekly psycho-educational group sessions with men in the Gateway abuse intervention program. The Facilitator will assist with intakes, orientation, and group case management. The Facilitator will work from House of Ruth’s Gateway Curriculum to design and facilitate weekly groups. The position will also be responsible for data entry and will assist with special projects.
A Bachelor’s degree in a human service field is required. A Master’s Degree is preferred. Minimum 1 year experience facilitating groups. Good written and verbal communication skills. Client assessment, group work, project planning and conflict management skills required. Computer literate. Ability to understand intimate partner violence and how it affects the client population and ability to work with people from diverse backgrounds a must. Must be violence free in own life with no charges of violence within a minimum of three years. If applicant has ever been identified as a perpetrator of intimate partner violence the applicant must have successfully completed a certified abuse intervention program.
MUST BE ABLE TO WORK THE SCHEDULE OF MON/TUES Noon to 10pm and WED/THU 10am -8pm.
Infant and Toddler Aide – Baltimore, Part-Time with Benefits
The Aide assists the Child Care Teachers. She supervises and insures the safety and wellbeing of the children at all times. The Aide may assume temporary responsibilities of the Child Care Teacher in her absence.
* Assists in implementing weekly lesson plans developed by the Child Care Teacher.
* Provides nurturing and comfort to children.
* Feeds and diapers infants and toddlers.
* Ensures cleanliness, proper arrangement, organization and stimulation in indoor/outdoor learning environments.
* Writes daily reports to parents detailing sleeping, eating and diapering activities for the day.
* Assists in inventory of child development and educational materials and reports to the Director when supplies are low.
* Assists in the sorting, storage and distribution of children’s donations.
* Participates in relationship based practice and reflective supervision.
* Attends and participates in weekly staff meeting and trainings appropriate to this position.
* Enroll in the Maryland State Child Care Credentialing Program, complete 12 hours of continuing education a year following the state guidelines and maintain CPR/First Aid certification.
* Must be 16 years old or older.
* Must have the taken the 9 hour Communications training required by the State.
* Knowledgeable about the impact of intimate partner violence and trauma on child development and behavior and on children’s families.
* Ability to pass a criminal background check.
Resident Advocate – Full & Part Time positions, Baltimore
There are three vacancies for this position. One is full time days Monday – Friday, one is 30 hours a week 6pm to midnight, Monday –Friday, and a third that is every other weekend midnight to 8am. Please specify which vacancy you are applying for in your submission. .
The Resident Advocate is an essential staff position primarily responsible for covering the daily operations of the Shelter program, including welcoming and orienting new residents to the program, providing crisis intervention and conflict resolution services to residents, and daily enrichment activities to improve shelter stay. This position is also responsible for back up coverage on the 24 hour hotline and back up coverage for operation activities such as readying a room for occupancy, accepting and distributing donations, and light housekeeping. Shelter Residents are traumatized both by the intimate partner violence they experienced, and the sudden experience of homelessness. Families may also have unrelated trauma experiences from their lives. The Resident Advocate must be comfortable engaging traumatized people in a sensitive manner and must be comfortable working in a Voluntary Services program model.
* Welcomes new residents, complete paperwork, and orient residents to building and program.
* Provides supportive listening, crisis intervention and conflict resolution to residents.
* Educates residents on community and agency resources and helps make connections to said resources.
* Educates residents on intimate partner violence, safety planning, and life skills through one on one interaction and through informational materials and bulletin boards.
* Distributes material goods in accordance with shelter procedure such as clothing, medications, bus tokens, and personal hygiene supplies.
* Opens the computer lab and provides guidance and assistance to special event and ongoing volunteers.
* Acts as back up to Operations Assistant on room turnover including cleaning and preparing rooms.
* Answer 24 hour hotline as back up to Contact Center.
* Screens and accepts new residents into the Emergency Shelter program.
* Completes daily documentation of activities through agency software system and paper system. Is responsible for specific data entry tasks related to statistics and funding requirements.
* Bachelor’s degree in Human Services or 3 years of experience in victim centered advocacy or residential program.
* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, and community professionals.
* Be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands.
* Ability to lift and carry up to 20 pounds.
* Knowledge of local human service resources
* Experience with conflict resolution/ mediation.
* Ability to pass a criminal background check.
* Ability to understand intimate partner violence and how it affects the client population.
The House of Ruth Maryland is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.