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Employment Opportunities

We are excited that you are considering the House of Ruth Maryland (HRM) for your career plans. Please take a moment to review the job opportunities that are available. All of our positions are posted here as they are made available. To be considered for a position with HRM, you must meet the qualifications outlined for the position, pass a criminal background check, and be able to understand and be sensitive to intimate partner violence and how it impacts victims. You may email or submit your cover letter and resume to:

House of Ruth Maryland
2201 Argonne Drive
Baltimore, MD 21218
Attn: Human Resources
jobs@hruthmd.org
Fax: (410) 889-2130

Your resume will be reviewed by the hiring manager and you may be contacted to schedule an interview.

In some cases, you may not hear from us right away, which may indicate that we do not have a position that would match your skills. However, we will keep your resume on file for six months should something become available.

If you do not get the job you applied for please continue to visit our website as new positions are posted frequently.

AA/EOE

Please, no phone calls


Bilingual Abuse Intervention Group Facilitator
(Part-Time 4 Hours per Week)

Our abuse intervention program (Sí Puedo) is in need of group facilitators. They must be bilingual in English and Spanish. The schedule is from 5:30 to 9:30 pm on Tuesdays ONLY.

Position Summary:  

The Group Facilitator co-leads groups of 5 to 15 participants attending the abuse intervention program and ensures that group work is aligned with the program philosophy and that program participants receive the program’s full curriculum. This program is designed for Latino men who have been abusive toward an intimate partner. The Group Facilitator participates in weekly preparatory and debriefing sessions, as well as weekly program development meetings with other Sí Puedo staff members.  The Group Facilitator works with the Program Coordinator to ensure the goals, objectives, and work effort of the program are consistent with the mission of House of Ruth Maryland and advance the agency and program’s strategic goals and objectives.

Qualifications:

Bachelor’s degree in human service field is required; Minimum 1 year experience facilitating groups.  Good written and verbal communication skills.  Client assessment, group work and conflict management skills required.  Computer literate (MS Word, internet, e-mail). Ability to understand intimate partner violence and how it affects the client population. Ability to work with people from diverse backgrounds.  Strong intercultural skills, as well as experience working with Latino immigrants.  Spanish and English fluency is required.  In your resume submission, please clearly state your fluency in Spanish and English.

Must be violence free in own life with no charges of violence within a minimum of three years.  If applicant has ever been identified as a perpetrator of intimate partner violence the applicant must have successfully completed a certified abuse intervention program. 

ONLY BILINGUAL CANDIDATES WILL BE CONSIDERED.


Bilingual Client Services Position

The Bilingual Client Services Coordinator is primarily responsible for providing continuous coordination of culturally specific services for Latino immigrant victims seeking services with Adelante Familia at the HRM. This position is responsible for welcoming and orienting new residents to the program, providing crisis intervention and safety planning, developing a culturally sensitive intervention strategy, support system, and connection to programs. Offsite visits are part of the job. This position is also responsible for providing rotating coverage on the 24 hour hotline.

Primary Responsibilities
• Provide comprehensive and culturally sensitive coordination of services for a caseload of approximately 15 Latino immigrant participants referred from HRM 24 hour hotline, other HRM departments, and self referral through walk -in. Work with participants to make introductory contact within 24 hours of receiving case assignments, provide a thorough assessment of needs through a modified bio-psycho-social assessment, create a comprehensive and culturally appropriate service plan with timeline for completion, coordinate with internal and external providers of services, and follow up with participants after closing of case file.
• Assess safety needs, make recommendations for action to improve or maintain safety.
• Gathers and synthesize information on participant from agency sources and from significant recent and current community support systems.
• Work with participants to clearly identifying support people in the participant’s life and how they might contribute to the participant achieving goals.
• Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving in group and one-on-one settings. Educate participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.
• Maintain paper and electronic case files in keeping with program standards.
• Assist Program Manager and Director in compiling necessary statistical data and narrative for grant reports and applications.
• Assess participant’s mental health and substance abuse needs, make recommendations for further treatment and coordinate a plan for addressing those needs that respects the cultural beliefs of participants.
• Coordinate participant’s use of agency and community services to provide comprehensive and unduplicated services that maximize client success, including organizing team meetings as necessary.
• Provide or arrange for interpretation services as necessary.
• Visit participants in home environments that have been determined to be safe.
• Participate in Client Services Team meetings and make recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program.
• Assist participants in planning for exit from program, including connecting participants with other agency services and outside local resources.
• Provide admissions screening for participants seeking to enter HRM Residential programs and make recommendations for admissions decisions, including placement assistance for Risk One clients who may require emergency shelter.
• Educate residents on community and agency resources and helps make connections to said resources. Shares resources with Client Services team.
• Provide one on one counseling for participants in crisis and to help participants resolve conflict.
• Distribute material goods in accordance with program procedure such as clothing, bus tokens, and personal hygiene supplies.
• Provide relief and back-up coverage in emergency and urgent situations if required.
• Answer 24 hour hotline as part of rotating team of staffing.
• Other Duties as assigned.

Experience/ Requirements
• Bachelors degree in human services field or five years experience providing counseling, case management, or client centered advocacy.
• At least one year of experience in direct service provision with the Latino immigrant community.
• Oral and written fluency in English and Spanish.
• Knowledge and understanding of domestic violence.
• Knowledge of local human services programs/ agencies and housing resources.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
• Demonstrated ability to juggle multiple competing tasks and timelines.
• Clean driving record, current state driver’s license, and reliable personal transportation.
• Must pass Criminal Background Check.


Bilingual Outreach Specialist

The Bilingual Outreach Specialist is often the agency’s first contact with members of Baltimore City and Baltimore County’s Latino community. The Specialist is primarily responsible for educating victims who walk in to House of Ruth Maryland (HRM) service sites about what Intimate Partner Violence (IPV) is, what services HRM has to offer victims of IPV, what systems and laws are in place to assist victims of IPV, and most importantly, how victims can improve safety and stability. The Specialist is a creative, energetic, problem solver who exercises initiative to seek out communities where new immigrants live and work and routinely participates in community events to build trust in HRM’s ability to help. The Specialist is a skilled professional who has excellent crisis intervention skills including empathy, compassion, listening, patience, and the ability to assess each victim’s situation relative to lethality, assist them in making a culturally informed safety plan and engage them in appropriate services. The Specialist is responsible for developing an excellent working relationship with other HRM programs and staff to ensure the timely, effective and seamless provision of services. The Specialist must have the maturity and skills to work with people from economically and culturally diverse backgrounds in many different capacities. Offsite and community work are integral parts of the job. This position is also responsible for providing rotating coverage on the 24 hour hotline.

Primary Responsibilities:
• Provides crisis intervention, empathy and culturally informed support to victims at risk of serious injury from domestic violence.
• Conduct high risk victim home visits with Baltimore County Police as part of the Baltimore County Police Lethality Program.
• Under the direction of the Adelante Familia Coordinator, identifies and reaches out to communities where Latina victims live and work, providing information on IPV, services available, and systems navigation.
• Identifies and reaches out to agencies and organizations that serve HRM’s target population. Notifies agencies of programming and services available to victims and facilitates partnerships to serve victims better.
• Coordinates ordering and distribution of food pantry commodities to victims of IPV in Baltimore County.
• Works with program partners to supervise, train and schedule volunteers in the food pantry.
• Provides one on one safety planning, systems navigation, rights education, and resource referral for victims working with HRM staff.
• Under the direction of the Adelante Familia Coordinator, uses information collected from formal and informal interviews with program participants, the community, and service providers, to make recommendations and adjust programming to best serve Latina victims within the HRM’s mission.
• Records all efforts and outcomes associated with outreach to victims in ETO.
• Shares responsibility with Contact Center Counselors for live response to calls during designated shifts as needed.
• Participates in Contact Center Team meetings and shares resource information.
• As a member of the Adelante Familia site, shares responsibility for the day to day functioning of the location(s) and activities.
• Other Duties as assigned.

Experience/ Requirements:

Oral and written fluency in English and Spanish
• Bachelors degree
• Two years experience doing outreach, answering hotline or working in customer service.
• At least one year of experience in direct service provision with the Latino immigrant community.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors. Particular emphasis on communication over the telephone.
• Knowledge and understanding of domestic violence.
• Knowledge or ability to learn database management systems; comfortable learning new systems.
• Knowledge of local human services programs/ agencies and housing resources.
• Demonstrated ability to work quickly and calmly in a crisis
• Demonstrated ability to make decisions which de-escalate conflict and/or resolve a crisis effectively.
• High degree of accuracy and attention to detail
• Clean driving record, current state driver’s license, and reliable personal transportation.
• Must pass Criminal Background Check.


Clinical Supervisor – Full time with Benefits

The Clinical Supervisor will work closely with the Director of Clinical Services to achieve strategic goals and foster an environment that values, supports, and builds the expertise of our staff. The Clinical Supervisor is responsible for providing one-on-one clinical/reflective supervision to the Clinical Services staff in the Baltimore City and Brentwood offices. They are also responsible for providing direct therapeutic services to victims of intimate partner violence and their children. The Clinical Supervisor is responsible for maintaining the integrity of the program, complying with agency wide standards, professional standards, and grant specifications for service and record keeping. The candidate must be able to travel between multiple work locations and work at least two evenings a week.

Duties and Responsibilities:

  • Take lead responsibility for assuring service is client-focused, culturally competent and sensitive, strength based, and built on a foundation of sound clinical theory
  • Provide clinical services to adults, teens, and children
  • Provide clinical/reflective supervision to staff and interns
  • Maintain current and professional records  of all services to clients (case records )
  •  Serve one shift in the Contact Center (crisis hotline)
  • Represent HRM at community programs and outreach events
  • Provides assistance with interns
  • Participate in ongoing supervision
  • Attend Clinical Services Staff meetings
  • Assist with grant development, writing and reporting
  • Manage grant compliance and reporting
  • Provide professional trainings and community outreach and education
  • Represent HRM in various external settings

Qualifications:

Licensed Clinical Social Worker (LCSW-C) is required and only those candidates with a LCSW-C will be considered. A professional license in Maryland is required. The ideal candidate will have a minimum of three years’ experience providing clinical/reflective supervision to licensed therapists and five years of experience providing therapeutic support services for victims of trauma. Must have experience with assessing and providing therapeutic services to adult and children. The applicant must be able to distinguish between clinical/reflective supervision and functional/task supervision. The ability to maintain confidentiality is essential. The ideal candidate will have experience in crisis interventions and demonstrate skill in working with people from diverse races, cultures and SECs. Must be able to work independently. Experience in Microsoft Word and Excel and the ability to manage an electronic data tracking system are also required. Candidates should be able to provide leadership to program staff and be able to represent the Agency in meetings.


Donor Relations Specialist

Position Summary

The Donor Relations Specialist is a critical member of a small Development shop, responsible for day-to-day operation, system integrity, and data entry quality assurance for the agency’s fundraising database, Raiser’s Edge.  The incumbent is responsible for maintaining donor files, timely and accurate data entry, generation and reconciliation of revenue reports, design and production of queries and reports for unique purposes, and list pulls.   The Donors Relations Specialist supports donor prospecting by conducting research and analysis, and produces reports that support donor cultivation for major gifts and planned giving.   The incumbent generates correspondence to donors to acknowledge gifts and responds to donor inquiries.  The Donor Relations Specialist also provides general support for the Development Department, including special events logistics and staffing, community outreach and other duties as assigned.

Qualifications

BA degree and/or 1 to 3 years’ experience in donor relations in a non-profit setting.  Proficiency managing Raiser’s Edge.  Experience designing and running queries, generating reports, error tracking and resolution, and troubleshooting database problems. Excellent computer skills, including developing spreadsheets via Microsoft Excel.  Demonstrated high level of integrity and excellent judgment handling sensitive and confidential information.  Excellent communication skills are essential, particularly via telephone and in writing.

Able to focus and produce under pressure while maintaining composure.  Flexible and able to multi-task when required.  Able to understand intimate partner violence and how it impacts victims. Proven track record of working effectively with people from diverse backgrounds.


P/T Group Facilitator - Gateway Project (2 positions: Tuesday, Wednesday and Thursday 5 – 10pm and Monday and Tuesday 9 – 2pm)

The Gateway Project is a psycho-educational program for men who have been abusive toward an intimate partner. The Group Facilitator ensures that group work is aligned with the program philosophy and that program participants receive the program’s full curriculum. The Group Facilitator works with the Program Manager to ensure the goals, objectives, and work effort of the program are consistent with the mission of House of Ruth Maryland and advance the agency and program’s strategic goals and objectives. Some day and some evening hours are required.

Qualifications:

Bachelor’s degree in human services field. Masters degree preferred. Minimum 1 year experience facilitating groups. Good written and verbal communication skills. Client assessment, group work and conflict management skills required. Computer literate (MS Word, internet, e-mail). Ability to understand intimate partner violence and how it affects the client population. Ability to work with people from diverse backgrounds.

Must be violence free in own life with no charges of violence within a minimum of three years.  If applicant has ever been identified as a perpetrator of intimate partner violence the applicant must have successfully completed a certified abuser intervention program. 

Essential Duties:

· Facilitates group sessions and provides back up coverage as required

· Conducts individual sessions with men in same sex relationships

· Communicates with Community Supervision agents regarding participant progress and status

· Maintains electronic and paper file documentation for groups and participants in keeping with program standards

· Addresses issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in the program. 

· Collects, handles, and documents fees in accordance with program policy

· Actively participates in staff meetings and case review sessions. 

· Is involved in program development activities, including group curriculum design, procedure development and implementation and creation of new program initiatives.


Bilingual Legal Advocate – Full time with Benefits

The legal advocate provides legal information, safety planning, and referrals to Hispanic and foreign born victims of domestic violence through the POARP project in  Montgomery County.  The legal advocate also conducts outreach within the Hispanic community to victims of domestic violence. Fluency in English and Spanish required.

Duties and Responsibilities:

  • Conduct intakes and provide legal information, safety planning, and referrals to Hispanic and foreign-born victims of domestic violence.
  • Coordinate outreach in the Hispanic community in Montgomery County.
  • Promote POARP services, AOC Spanish-language forms and resources, and the Spanish-language Forms Helpline operated by the Women’s Law Center within the Hispanic community.
  • Assist with drafting, translating, and distributing an outreach brochure for use in the Hispanic community.
  • Assist victims of domestic violence to complete petitions for protective and peace orders, modifications and other documents.
  • Accurately conduct conflict checks for persons seeking services from the legal clinic.  
  • Complete requirements of all grants, including written reports in a timely manner.
  • Accurately input and retrieve information from Clinic database in a timely manner.
  • Acquire and maintain knowledge of family and domestic violence law.
  • Conduct follow-up surveys and research inquires regarding efficacy of representation service.
  • Create and maintain manual of referrals and resources for use by the agency.
  • Publicize, educate, train and provide technical assistance to Clinic staff, probation officers, community organizations, court personnel and other agencies as requested, including, weekends and evenings.
  • Provide court accompaniment to clients.
  • Provide clerical and administrative support to courthouse offices.
  • Assist in fundraising efforts as needed.

Qualifications:

Bachelor’s degree, law degree, or equivalent advocacy experience. Demonstrated ability to write, translate and speak fluent Spanish. Demonstrated knowledge, skills and ability to assist and advocate on behalf of victims of domestic violence in various environments in English and Spanish. Ability to travel within Montgomery County. Ability to work in fast paced environments. Computer literate (MS Word, internet, e-mail). Ability to develop and maintain good working relationships with individuals of diverse backgrounds, including clients, House of Ruth Staff, and members of the community.  Ability to function with limited supervision.


Paralegal

The paralegal provides high quality administrative and clerical support to attorneys in protective and peace orders and domestic cases throughout the Clinic. Performs clerical and administrative duties as directed by the Director of the Legal Clinic. The paralegal drafts correspondence and legal documents on behalf of attorneys. The paralegal performs legal research and writing for the attorneys and provides legal information, referrals, safety planning and advocacy to victims of domestic violence. The paralegal participates in the identification of systemic obstacles for victims of domestic violence, and assists in formulating a plan and strategies for the removal of those obstacles.

Qualifications:

• Demonstrates knowledge of paralegal practices and procedures by completing tasks and performing legal research and writing assigned correctly and on a timely basis.
• Demonstrates knowledge of domestic violence and domestic law by conducting and attending trainings.
• Ability to meet intake goals as set by the Clinic Director.
• Ability to formulate, plan and organize multiple projects in a fast paced environment.
• Ability to advocate on behalf of victims of domestic violence in various environments.
• Ability to master information technology by accurately inputting and retrieving information from the computer for data entry, word processing, e-mailing, and other functions in a timely manner.
• Ability to complete requirements of all grants, including written reports in a timely manner.
• Ability to meet outreach goals as set by the Clinic Director.
• Demonstrates ability to work in a fast paced environment by meeting goals and objectives as set by the Clinic Director.
• Ability to perform other duties as assigned by the Clinic Director.


POARP Staff Attorney Montgomery County

The POARP Staff Attorney advises and represents victims of domestic violence in Protection or Peace Order proceedings in Montgomery County, and in related matters such as contempt, modification and extension proceedings.  The POARP Staff Attorney is responsible for the efficient administration of the POARP courthouse office by insuring that walk-in clients are seen and advised of their legal rights promptly, that all clients requesting representation be accepted or rejected promptly, by maintaining cordial and professional relationships with all courthouse staff, and by providing timely reporting of services provided for funding reports.  The POARP Staff Attorney works to improve the system of justice for victims of domestic violence by attending community, bar and civic meetings regarding domestic violence related concerns, participating in research and impact litigation efforts, and by supporting the work of the long-term litigation attorneys and managing attorneys of the DVLC.

Qualifications:

Staff attorney must be licensed to practice law in the State of Maryland.  Staff attorney must be able to learn and litigate civil and domestic law.  Familiarity with criminal law helpful.  Staff attorney must be able to advocate effectively for victims of domestic violence and have a demonstrated commitment to legal services. Staff attorney must be able to write effectively and utilize computer technologies (MS Word, internet, e-mail).  Staff attorney must be able and willing to travel among HRM offices and courthouse offices.  Staff attorney must be able and willing to implement management decisions that s/he has not participated in making.  Interest in litigating divorce and custody cases, as well as appellate cases desired.


Resident Assistant

The Resident Assistant is responsible for providing non-therapeutic support to women and children living in shelter. The Resident Assistant assists with program operations including housekeeping, food service, Hotline coverage, and monitoring the facility for safety and security.

Duties:
• Conducts daily room inspections to ensure that bedrooms are being kept clean and free of clutter, food, alcohol, and all other illegal substances.
• Monitors building and security alarms for health and safety violations.
• Responds to and manages emergencies and immediate crises, involving supervisory staff as necessary.
• Distributes resident weekly supply of detergent, toilet paper, and trash bags.
• Monitors and maintains storage areas in an organized fashion.
• Receives, sorts and stores donations in designated areas.
• Maintains routine communication with the Development Office in an effort to proactively solicit requests for needed shelter commodities.
• Orders housekeeping cleaning supplies as necessary.
• Monitors vacant bedrooms to ensure a minimum standard of cleanliness and room preparation has been performed prior to occupancy.
• Assigns Community Service Assignments and monitors for completion.
• Provides new residents with linens, towels, clothing and personal hygiene items to meet immediate needs.
• Maintains clear communication between shifts by documenting pertinent information and reviewing Shelter Log.
• Provides Hotline coverage when necessary.
• Assists kitchen staff when required, including cooking/serving prepared meals.
• Facilitate conflict resolution among clients. Demonstrate positive conflict management and conflict resolution behaviors. Reinforce life skills and behaviors that support a healthy life style and effective functioning in a group living situation.
• Provide comfort to residents in crisis.

Qualifications:

High School Diploma or GED required. One year experience working in a residential facility preferred. Good written and verbal communication skills including the ability to resolve conflict in a professional manner. Proficiency in MS Word and database programs. Demonstrated skill in working effectively with people from diverse backgrounds. Fluent in Spanish a plus.


Resident Advocate
16 HRS/WK, Every Other Weekend

The Resident Advocate is an essential staff position primarily responsible for covering the daily operations of the Shelter program, including welcoming and orienting new residents to the program, providing crisis intervention and conflict resolution services to residents, and daily enrichment activities to improve shelter stay. This position is also responsible for primary and back up coverage on the 24 hour hotline and back up coverage for operation activities such as readying a room for occupancy, accepting and distributing donations, and light housekeeping.
Hours for this position are every other weekend 4pm to Midnight.

Qualifications:
• Bachelor’s degree in Human Services or Associates plus 3 years of experience in client centered advocacy or residential program.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, and community professionals.
• Be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to lift and carry up to 20 pounds.
• Knowledge of local human service resources
• Experience with conflict resolution/ mediation.
• Candidates with fluency in Spanish as well as English strongly preferred.


Ruth’s Closet Store Manager

The Ruth’s Closet Store Manager is an exempt, full-time, benefits-eligible employee of House of Ruth Maryland (HRM), responsible for managing all store-related operations, including sales transactions, merchandise preparation and pricing, visual merchandising, stockroom management and donation receiving. The Store Manager manages financial transactions related to sales, purchasing, and banking, and initiates strategies to increase sales in order to meet or exceed revenue targets. The Store Manager ensures appropriate staffing and is responsible for training, scheduling and supervising staff, interns and volunteers. The Store Manager coordinates with HRM Donation Center staff to ensure distribution of donated commodities to Ruth’s Closet.

Qualifications:
High School Diploma required, Bachelor’s degree preferred. Supervisory experience in retail environment required. Experience working with volunteers a plus. Must be reliable and have own transportation. Must have high ethical standards and successfully complete a background check. Must be highly motivated, able to work independently, and exercise good judgment and discretion. Must be able to direct the work of others, take initiative and make sound decisions. Strong interpersonal skills required. Must be capable of engaging effectively with people from diverse backgrounds. Must demonstrate flexibility and be able to multi-task. Must be resourceful, even-tempered, and a skilled problem solver.

Responsibilities

Financial
• develop policies and procedures for sales transactions, operating the cash register, and handling receipts and confidential information
• develop accountability systems to reconcile and report on sales receipts, minimize opportunities for theft/misappropriation of funds or merchandise
• make bank deposits and respond to inquiries from credit card processing vendors
• establish vendor relations in consultation with supervisor, place orders for supplies and equipment
• operate within budget; identify and implement strategies to reduce expenses and increase revenue
Retail Operation
• maintain a staffing schedule and plan that ensures appropriate store coverage, including in the absence of the Store Manager
• develop, maintain and distribute to personnel a written operations manual
• establish guidelines for items acceptable for sale in Ruth’s Closet
• establish procedures for preparing items for sale, develop pricing guidelines and routines for sales and mark downs
• create an exciting, visually appealing store that is clean and well organized
• implement procedures to maintain an orderly stockroom and an appropriate inventory of cost-of-sales and other supplies
• coordinate with HRM Donation Center, ensuring good communication and the timely exchange of commodities between Ruth’s Closet and the Donation Center
• set high standards for customer service and impeccable customer relations and take steps to meet or exceed them
• continually shop the competition and stay abreast of trends in the business; actively seek out opportunities to grow the store and its business while maintaining alignment with the mission of the HRM
• disseminate information to increase customer awareness about the House of Ruth Maryland and facilitate networking that can benefit both Ruth’s Closet and the House of Ruth

Staffing
• manage staff, interns and volunteers, ensuring appropriate coverage, maximizing utilization of human resources, generating team spirit, and providing supervision, feedback and support
• recruit volunteers by actively promoting volunteer opportunities at Ruth’s Closet and the House of Ruth Maryland
• train new staff, interns and volunteers, conduct regular staff and volunteer meetings, and provide opportunities for professional development
• establish standards and expectations for engaging customers, delivering quality service, and being a contributing member of the Ruth’s Closet team

Promotion & Marketing
• work with supervisor to create an annual calendar of in-store promotion, special events and sales
• generate ideas for in-store promotion that demonstrate impact
• contribute ideas for ways to increase the volume of donations of new items, as well as to secure other needed goods and services at no or low cost

Miscellaneous
• represent the HRM and Ruth’s Closet in the community
• establish standards and procedures to ensure the safety and security of the premises, of staff and volunteers
• coordinate with staff and volunteers involved in B-More Bags regarding the sale of B-More Bags in Ruth’s Closet and holding the B-More Bags Trunk Show at Ruth’s Closet
• identify opportunities for special sales events at Ruth’s Closet and coordinate planning and implementation
• other duties as assigned

Stockroom Operation
• coordinate with HRM Donation Center, ensuring good communication and the timely distribution of appropriate donated commodities to Ruth’s Closet
• organize stockroom supplies and merchandise for efficient operations


Shelter Supervisor

The Shelter Supervisor is an essential staff position primarily responsible for providing leadership to the 24/7 shelter staff positions and continuity of service to the participants in the Residential Programs. This position is responsible for overseeing all facets of day to day shelter operations which include shift coverage, delivery of participant services, accurate and timely documentation, and volunteer support.

Primary Responsibilities

• Direct, manage, oversee and hire Resident Advocate and Operations Assistant staff; oversee and coordinate work allocation, training, supervision, and performance evaluation of the staff and ensure that all work related to customer service and daily shelter operations is timely, accurate, and effective.
• Establish and modify staff schedules as necessary to ensure 24/7 shelter coverage.
• Actively oversee the ETO data entry efforts of staff; ensuring staff have the skills to utilize the software’s capabilities and putting processes in place to ensure consistent, timely, accurate, and quality entries.
• Coordinates among staff and Shelter Supervisors the collection of daily, weekly and monthly data information such as census, attendance, room occupancy, rent, and other key data indicators. Assists in preparing reports and compiling statistics as necessary.
• Coordinate the scheduling and support of special event and ongoing residential volunteers. Work with Residential Services Director to recruit and train new volunteers to program.
• Ensure that program participant documents related to the successful running of the program are accurate, available, and up to date. Monitor resource materials to ensure they are accurate and current.
• Welcome new program participants, complete paperwork, and orient to building.
• Answer 24 hour hotline as back up to Contact Center.
• Screens and accepts new residents into the Emergency Shelter program.
• Complete leases with all new program participants.
• Conduct weekly house meeting with program participants. Assigns and distributes weekly Household Chore list and community service assignments to participants.
• Acts as liaison to Client Services Coordinators, providing information on program participants’ stay in shelter, expressing concerns, and reporting successes.
• Monitor building and document needs for repair, safety hazards, and cleaning. Respond to building mechanical emergencies and security threats to manage any immediate crisis and involve appropriate staff as necessary.
• Rotate “OnCall” duties among Shelter Supervisors, making decisions relative to length of stay, addressing emergent situations, and providing holiday and relief coverage as needed.
• Other duties as assigned.

Experience/Requirements
• Bachelor’s degree in Human Services or Associates plus 5 years experience in client centered advocacy or residential program.
• Two years of demonstrated ability to supervise paid or unpaid staff.
• Demonstrated ability to provide the leadership that enables staff to consistently meet goals.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, and community professionals.
• Be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Experience in working successfully across departments/ teams to achieve objectives.
• Experience with conflict resolution/ mediation.
• Knowledge of local human service providers.
• Ability to lift and carry up to 20 pounds.



 

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