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Employment Opportunities

We are excited that you are considering the House of Ruth Maryland (HRM) for your career plans. Please take a moment to review the job opportunities that are available. All of our positions are posted here as they are made available. To be considered for a position with HRM, you must meet the qualifications outlined for the position, pass a criminal background check, and be able to understand and be sensitive to intimate partner violence and how it impacts victims. You may email or submit your cover letter and resume to:

House of Ruth Maryland
2201 Argonne Drive
Baltimore, MD 21218
Attn: Human Resources
jobs@hruthmd.org
Fax: (410) 889-2130

Your resume will be reviewed by the hiring manager and you may be contacted to schedule an interview.

In some cases, you may not hear from us right away, which may indicate that we do not have a position that would match your skills. However, we will keep your resume on file for six months should something become available.

If you do not get the job you applied for please continue to visit our website as new positions are posted frequently.

AA/EOE

Please, no phone calls

 


Abuse Intervention Program Assistant – Part-Time, Monday – Thursday Evenings ONLY

The Administrative Assistant is responsible for the program’s administrative activities, particularly those associated with documentation of the program’s application and enrollment process, applicant/participant tracking and reporting, and routine administrative activities. The Administrative Assistant is also responsible for maintaining the database files for applicants, participants, and generating and distributing status information to participants, their victims and/or criminal justice professionals.

Primary Responsibilities:
* Answer in-coming calls, screen callers, and direct calls as appropriate.

* Maintain and track applicant/participant case information in database and hard files.

* Complete and enter call reports, and schedule intake appointments.

* Enter information into database; ensure participant electronic documentation meets program standards.

* Generate warning letters for rescheduling intake appointments.

* Assist, on as needed basis, with group sign-in, generating and posting attendance records, collecting fees and issuing receipts.

* Assist with special projects.

Experience/Requirements:

* High school diploma or GED.

* Computer literate (MS Word, internet, e-mail).

* Ability to multi-task.

* Experience in data base programs and maintaining data information systems preferred.

* Ability to understand intimate partner violence and how it affects the client population.

* Ability to work with people from diverse backgrounds.

* Ability to pass a criminal background check.

* Must be violence free in own life with no charges of violence within a minimum of three years. If applicant has ever been identified as a perpetrator of intimate partner violence, the applicant must have successfully completed a certified abuse intervention program.


Bilingual Contact Center Counselor – Part-Time with Benefits

Must be Fluent in Spanish and English

The Contact Center Counselor is a position that provides the first (and often only) contact that many victims and others have with the House of Ruth Maryland over the phone. The Counselor offers customer service, information and referral, crisis intervention counseling, and technical assistance in response to telephone inquiries. The Contact Center Counselor has two primary responsibilities: to provide Line One coverage and back up coverage to the 24/7 crisis hotline, and to make outreach and follow up calls to former program participants. As such, the Counselor is a creative, energetic problem solver who exercises initiative, empathy, compassion, listening, and patience in providing crisis intervention to callers.

* Shares responsibility with other Contact Center Counselors for live response to calls during designated shifts. The schedule for this position is: 8am – 2pm or 2pm – 8pm Monday through Thursday and working every other Friday and Saturday.

* Provides crisis intervention, empathy and immediate safety planning to victims at risk of serious injury from domestic violence.

* Using follow up protocols, makes outreach calls to victims to survey their experience with HRM, and as needed, offer additional safety planning, domestic violence education, linkages to HRM programs and services, and information about other appropriate community resources.

* Provides timely and accurate data entry related to each call.

Experience/Requirements

* Associates degree in human services field.

* Two years’ experience answering hotline or working in customer service.

* Oral fluency in English and Spanish required.

* Demonstrated ability to work quickly and calmly in a crisis.

* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals. Particular emphasis on communication over the telephone.

* Knowledge or ability to learn database management systems

* Must pass Criminal Background Check


Bilingual Group Facilitator – Part-Time

MUST BE FLUENT IN SPANISH AND ENGLISH

The Group Facilitator co-facilitates psycho-educational groups for men referred to the agency’s abuse intervention program. The Facilitator ensures that group work is aligned with the program philosophy and that program participants receive the program’s full curriculum. The Group Facilitator works with the Adelante Familia Coordinator to ensure the goals, objectives, and work effort of the program are consistent with the mission of House of Ruth Maryland and advance the agency and program’s strategic goals and objectives.

* Facilitates group sessions and provides back up coverage as required in accordance with the program’s curriculum and design.

* Communicates with Parole & Probation supervision agents regarding participant progress and status.

* Maintains electronic and paper file documentation for groups and participants in keeping with program standards.

* Addresses issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in the program.

* Collects, handles, and documents fees in accordance with program policy.

* Actively participates in staff meetings and case review sessions.

* Involved in program development activities, including group curriculum design, procedure development and implementation and creation of new program initiatives.

Experience/Requirements:

* Bachelor’s degree in human service field.

* Minimum 1 year experience facilitating groups.

* Good written and verbal communication skills in both English and Spanish.

* Client assessment, group work and conflict management skills required.

* Computer literate (MS Word, internet, e-mail).

* Ability to understand intimate partner violence and how it affects the client population.

* Ability to work with people from diverse backgrounds.

* Ability to pass a criminal background check.

* Must be violence free in own life with no charges of violence within a minimum of three years. If applicant has ever been identified as a perpetrator of intimate partner violence the applicant must have successfully completed a certified abuser intervention program.


Bilingual Legal Advocate – Full-Time, Baltimore
MUST BE FLUENT IN ENGLISH AND SPANISH

The Legal Advocate provides first contact to victims of intimate partner violence seeking legal services, including protective orders, peace orders, and divorce and custody representation. The Legal Advocate also conducts outreach within the Hispanic, foreign-born, and non-English speaking communities to victims of intimate partner violence. The Legal Advocate provides legal information, referrals, and advocacy to clients in both English and Spanish. The Legal Advocate conducts an intake with each client, obtaining demographic information, a description of recent and prior abuse incidents, and details about the relief requested in the client’s legal case, conducts a lethality assessment and creates a safety plan with each client. The Legal Advocate provides referrals to social services, housing and shelter assistance, mental health care services, and other crisis intervention services. The Legal Advocate participates in the identification of systemic obstacles for victims of intimate partner violence, and assists in formulating a plan and strategies for the removal of those obstacles.

Primary Responsibilities:

* Conduct intakes and provide legal information, referrals, and advocacy services to victims of intimate partner violence, including Hispanic and foreign-born victims.

* Conduct a lethality assessment and help every client create an individualized safety plan.

* Assist victims of intimate partner violence to complete petitions for protective and peace

* orders, modifications, extensions, divorce and custody complaints and answers, and other legal documents.

* Explain how to file for a protective/peace order and how to file criminal charges.

* Provide information to clients in order to allow clients to represent themselves in protective and peace order proceedings.

* Present client information to POARP attorneys and advocate for representation of clients in those cases.

* Present client information to divorce/custody attorneys and advocate for representation of clients in their family law cases.

* Advocate orally and in writing on behalf of victims of intimate partner violence in various environments.

Experience/Requirements:

MUST BE FLUENT IN SPANISH AND ENGLISH – WRITTEN AND SPOKEN

* Bachelor’s degree, law degree, or equivalent advocacy experience.

* Demonstrated ability to read, write, translate and speak fluent Spanish.

* Demonstrated knowledge, skills and ability to assist and advocate on behalf of victims of intimate partner violence in various environments in English and Spanish.

* Ability to develop and maintain good working relationships with individuals of diverse backgrounds, including clients, House of Ruth staff, and members of the community.

* Ability to work in a fast-paced environment and handle multiple tasks at one time.

* Computer literate (MS Word, internet, email).

* Ability to travel among HRM offices and courthouse offices.

* Ability and willingness to implement management decisions which s/he has not participated in making.

* Ability to function with limited supervision.


Outreach Specialist – Full-Time, Baltimore

The Outreach Specialist is the agency’s first contact with victims identified through the Lethality Assessment Program. The Specialist is primarily responsible for making outreach calls to victims identified by the Baltimore City Police Department (BPD) and offers safety planning, intimate partner violence education, linkage to House of Ruth Maryland (HRM) services, and referrals to appropriate community resources. This position is primarily responsible for timely and accurate entry of data received from the BPD into the HRM client database system (ETO). In addition, all subsequent contacts and outcomes associated with victims identified through the Police Lethality Program will be entered into ETO in accordance with HRM procedures in a timely manner, usually the same day. The Specialist is a creative, energetic problem solver who exercises initiative to help callers and is a skilled professional who has excellent crisis intervention skills including empathy, compassion, listening, patience, and the ability to assess each victim’s situation relative to lethality, assist them in making a safety plan and engage them in appropriate services. . As such, the Outreach Specialist must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model. The Specialist is responsible for developing an excellent working relationship with other HRM programs and its staff, to ensure the timely, effective and seamless provision of services and must have the maturity and skills to work with people from economically and culturally diverse backgrounds in many different capacities.

Primary Responsibilities

* Records information provided by BPD on intimate partner violence incidents and Lethality Assessment Screens into ETO with an emphasis on timely and accurate data entry.

* Using information collected on the lethality assessment screens by the BPD through the Lethality Assessment Program, makes outreach calls to victims to offer safety planning, intimate partner violence education, linkages to HRM programs and services, and provides information about other appropriate community resources.

* Provides crisis intervention, empathy and support to victims at risk of serious injury from intimate partner violence.

* Immediately upon receipt of Lethality Assessment screens, attempts to contact all victims. Makes and documents three attempts to contact victims within 72 hours of receiving lethality assessment screens.

* Refers high and extreme danger victims, who are not successfully reached, to BPD Family Crimes Unit.

* Records all efforts and outcomes associated with outreach to victims in ETO.

Experience/ Requirements

* Associates degree or 2 years’ experience in call center or victim centered services.

* Two years’ experience doing outreach, answering hotline or working in customer service.

* Knowledge and understanding of intimate partner violence.

* Knowledge or ability to learn database management systems; comfortable learning new systems.

* Oral fluency in English and Spanish highly preferred.

* Demonstrated ability to work quickly and calmly in a crisis.

* Demonstrated ability to make decisions which de-escalate conflict and/or resolve a crisis effectively.

* Knowledge of local human services programs/ agencies and housing resources.

* Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers. Particular emphasis on communication over the telephone.

* High degree of accuracy and attention to detail.



Staff Attorney – Full–Time, Prince Georges’ County

The Staff Attorney - POARP advises and represents victims of domestic violence in protective and peace order proceedings, and in related matters such as contempt, modification, extension and shielding proceedings. The Staff Attorney delivers client-focused legal services by working with clients to determine their objectives and develop realistic strategies for achieving those objectives, through assessment and awareness of clients’ particular social and cultural needs, by developing safety plans specific to clients’ particular circumstances, and by seeking and processing clients’ feedback. This position carries a full caseload of protective/peace order cases, supports the Clinic’s fundraising efforts, and participates in the Clinic’s advocacy efforts (appellate work, legislation, training, etc.). The Staff Attorney participates in the identification of systemic obstacles for victims of domestic violence, and assists in formulating a plan and strategies for the removal of these obstacles, including innovative legal strategies, community education, and appellate or legislative advocacy. The Staff Attorney provides referrals to social services, housing and shelter assistance, mental health care services, and other crisis intervention services.

Experience/Requirements

* Licensed to practice law in the State of Maryland.

* Ability to learn and litigate civil protective orders and domestic law.

* Knowledge of criminal law helpful.

* Must be able to advocate on behalf of victims of domestic violence.

* Ability to develop and maintain good working relationships with individuals of diverse backgrounds, including clients, House of Ruth staff, and members of the community.

* Demonstrated commitment to the provision of legal services.

* Ability to work in a fast-paced environment and handle multiple tasks at one time.

* Computer literate (MS Word, internet, email).

* Ability to travel among HRM offices and courthouse offices.

* Ability and willingness to implement management decisions which s/he has not participated in making.

* Excellent written and oral skills.

* Interest in litigating divorce/custody cases, as well as appellate cases, desired.

* Ability to pass a criminal background check.



The House of Ruth Maryland is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

 

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